The increasing use of artificial intelligence in financial systems is driving the industry towards a model where machines handle transactions on a large scale, creating new challenges related to control, oversight, and infrastructure, according to executives from Microsoft and Chainalysis. Bill Borden, Microsoft's corporate vice president of worldwide financial services, stated that legacy systems will face growing pressure as transaction demands become more complex, with the tipping point being reached when latency, scale, and complexity start to impact a company's ability to compete. This forces firms to reassess how their systems are built. Borden emphasized that the focus has shifted from capability to trust, with the question being whether technology can be trusted and audited.
Microsoft is developing tools to manage this transition, including systems that assign identities and permissions to AI agents and track their actions. Jonathan Levin, co-founder and CEO of Chainalysis, noted that the crypto sector already provides a working model of automated finance, with blockchain networks processing large volumes of transactions through smart contracts and software-driven wallets. Both executives expect a mix of systems to coexist in the future, with Levin predicting that the majority of commerce will be settled on public infrastructure in 10 years, while Borden envisions a more integrated approach linking public blockchains, private networks, and existing rails.